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this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
destination of the items in the order. Payment for shipping will be collected
return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed
(Vitali) will refund the value of the goods returned but will NOT refund the
submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Vitali to process your warranty claim within 7 days.
varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Our warehouse operates on Monday - Friday during standard business hours, except
instances, we take steps to ensure shipment delays will be kept to a minimum.
any time before the order has been dispatched.
to offer couriers services to these locations.
this service using courier services.
send the remaining items once they return to stock.
can conduct an investigation.
able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
any additional fees to be paid by customer upon arrival in destination country
accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
their investigation into the claim.
investigation and deemed the parcel lost.
Vitali Skin Care was founded with one idea in mind, to create quality skincare products that give our customers results. Committed to using only the highest quality organic ingredients, we only create products we would use ourselves and recommend to our friends and family. You can rest assured we bring this commitment to every product, every time.